Frequently Asked Questions
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Riverstone does not charge an application fee. Tenant screening is handled by an independent screening agency, and each adult applicant pays that agency directly on their website for their own screening. We never handle that payment and receive none of it. Receipts and refund questions go to the screening agency directly — their name, address, and phone number are shown on the application before you pay anything.
We review credit history, criminal background, eviction history, verified income, and rental history through a licensed tenant screening service. You'll receive a copy of your results.
A government-issued photo ID and proof of income — either uploaded manually, or verified automatically by securely connecting your bank account or payroll provider.
Through the Tenant Portal, using our secure payment system.
Sign in to the Tenant Portal and use the Maintenance Request form. For emergencies, call our office directly.
Pet policies vary by property and are listed on each individual listing page.
Submit an inquiry from the property's listing page with your preferred date and time, and our team will follow up.
Visit our Investor Relations page and submit an inquiry. Submitting an inquiry doesn't create any investment agreement or commitment.
